UK ETA Scam Websites: How to Avoid Fraud and Apply Safely

Last updated: 19 October 2026

Quick answer: There are only two official ways to apply for a UK ETA – the UK ETA app and GOV.UK – and the fee is £20 per person. Any other website is unofficial: the Home Office does not accredit or endorse any third-party ETA service.

Why ETA Scams Are a Growing Problem

Since the UK began fully enforcing the Electronic Travel Authorisation on 25 February 2026 – airlines now refuse boarding without an approved ETA – fraudulent websites have exploded across the internet. The Dutch Fraud Helpdesk alone recorded 396 complaints about fake ETA services in the first weeks after the system launched, and similar patterns have been reported in Germany, France, and beyond.

These scam websites can charge far more for a service that officially costs just £20 when applied through the correct government channels. Some do not even submit your application at all – they simply take your money and personal data.

This guide will help you identify the official application process, recognise the warning signs of fraudulent ETA websites, and know exactly what to do if you have already fallen victim to a scam.

The Only Official Way to Apply for a UK ETA

There are only two legitimate ways to apply for an Electronic Travel Authorisation to enter the United Kingdom:

1. The UK ETA app – available on both Apple App Store and Google Play Store, published by the UK Home Office
2. The GOV.UK website – specifically at gov.uk/eta

The Home Office does not accredit or endorse any third-party ETA service, although you are allowed to apply on someone else’s behalf. The UK Home Office processes all applications directly. Any website claiming to be an “official partner” or “authorised agent” is misleading you.

The official fee is £20 per person. If any website charges more than this amount, it is either adding an unnecessary “service fee” or operating as a scam. For a detailed walkthrough of the genuine application process, see our step-by-step UK ETA application guide.

How Scam Websites Operate

Fraudulent ETA websites use a range of tactics to appear legitimate and pressure travellers into paying inflated fees. Understanding their methods is the first step to protecting yourself.

Google Ads Above Organic Results

One of the most common and effective tactics is paying for Google Ads that appear at the very top of search results – above the legitimate GOV.UK listing. When you search for “UK ETA application” or similar terms, these paid advertisements look almost identical to official government links. They often use domain names designed to appear official, such as “uk-eta-application.com” or “apply-eta-uk.org”.

Tip: Always look for the small “Sponsored” or “Ad” label next to search results. The genuine government website will show as gov.uk in the URL.

Professional-Looking Websites

Modern scam sites are polished and professional. They feature Union Jack imagery, official-looking logos, and convincing copy about UK immigration. Some even embed genuine government information to build trust before directing you to their payment page.

Inflated “Service Fees”

Some websites technically do submit your application but charge vastly inflated fees for doing so. They might add a large markup and describe the extra cost as a “processing fee,” “review service,” or “express handling.” In reality, all ETAs are processed by the UK Home Office at the same speed regardless of where the application originated. Most applicants get a decision within one working day, but it can take up to three working days.

Data Harvesting

The most dangerous scam sites collect your personal information – passport number, date of birth, nationality, payment card details – without submitting any application at all. This data can then be sold on the dark web or used for identity theft.

Red Flags: How to Spot a Fake ETA Website

Watch for these warning signs before entering any personal information or making a payment:

• The URL is not gov.uk – The genuine UK government website always uses the gov.uk domain. Any other domain is unofficial.
• The price is higher than £20 – Any fee above the official £20 means you are paying an unnecessary markup or being scammed outright.
• Urgency tactics – Messages like “Apply now before prices increase!” or “Limited availability!” are fake. ETAs are not limited in availability.
• No clear contact information – Legitimate government services provide clear contact details. Scam sites often have no physical address or use generic email addresses.
• Requesting unnecessary information – The official ETA application does not ask for your bank account details or social media profiles. It does ask for your contact and passport details, whether you have a job, and questions about any criminal convictions.
• Poor grammar or inconsistent branding – While some scam sites are well-designed, many contain spelling errors, awkward phrasing, or inconsistent visual styles.
• Claims of “guaranteed approval” – No website can guarantee ETA approval. The decision is made by the UK Home Office based on your individual circumstances.

What to Do If You Have Already Paid a Scam Website

If you suspect you have already been defrauded by a fake ETA website, take these steps immediately:

1. Contact Your Bank or Card Provider

Call your bank or credit card company immediately and explain that you have been a victim of fraud. Request a chargeback – most card providers will reverse the transaction if you report it promptly. The sooner you act, the more likely you are to recover your money.

2. Report to Report Fraud (formerly Action Fraud)

Report Fraud, run by the City of London Police, replaced Action Fraud in December 2025 as the national service for reporting fraud and cybercrime in England, Wales and Northern Ireland. You can file a report online at reportfraud.police.uk. In Scotland, report fraud to Police Scotland on 101. While they may not investigate individual cases, your report helps build patterns that lead to these sites being shut down.

3. Report to Your Local Consumer Protection Authority

If you are based in the EU, contact your national consumer protection body. In the Netherlands, you can report fraud to the Fraudehelpdesk, but a formal criminal complaint (aangifte) is made to the police. In Germany, the Verbraucherzentrale (consumer advice centre) offers advice, but fraud itself should be reported to the police (Strafanzeige), which can be done online. Each country has its own agency for handling cross-border fraud.

4. Change Your Passwords

If you used the same email and password combination on the scam site that you use elsewhere, change your passwords immediately. Consider enabling two-factor authentication on your important accounts.

5. Monitor Your Bank Statements

Keep a close eye on your bank and card statements for several months after the incident. Fraudsters who have your payment details may attempt additional charges.

6. Apply Through the Official Channel

Regardless of what a scam site told you, you should still apply for your ETA through the official UK ETA app or the GOV.UK website. The scam site almost certainly did not submit an actual application on your behalf.

Typical Scam Scenarios (Illustrative Examples)

The following scenarios are illustrative examples of how these scams typically work, not verified cases. A family of four pays a website at the top of their search results several times the official price, when four official applications would have cost £80 in total (£20 each). Another traveller pays a fee and receives a convincing confirmation email, but no application was ever submitted – so there is no ETA linked to their passport when they try to board.

These experiences highlight why it is absolutely essential to use only the official channels. The few minutes saved by clicking the first Google result can cost you hundreds of pounds and serious stress before your trip.

How to Protect Your Family

If you are travelling with family, remember that each person – including children – needs their own ETA. This makes families particularly attractive targets for scammers, as the total “service fee” multiplied across four or five family members can be substantial. See our guide to ETA for children and families for the correct process.

When helping elderly relatives or less tech-savvy family members apply, do it together using the official app or website. Do not let them search independently, as they may be more vulnerable to convincing scam sites.

The Payment Process: What Is Normal

Understanding what the genuine payment process looks like will help you spot fakes. When you apply through the official UK ETA app or GOV.UK:

• The fee is exactly £20 per person
• Payment is made by debit or credit card (Visa, Mastercard, American Express or JCB)
• Apple Pay and Google Pay are also accepted through the app
• You receive a confirmation email from the UK Home Office
• Most applicants get a decision within one working day, but it can take up to three working days

For more detail on the payment process, read our article on UK ETA 2026 rules and costs.

Google’s Responsibility and What Is Being Done

Consumer protection groups across Europe have criticised Google for allowing scam ETA websites to advertise prominently in search results. While Google has policies against misleading advertising, enforcement has been inconsistent. Several countries have called on Google to implement stricter verification for ads related to government immigration services.

In the meantime, the most effective protection is your own awareness. Bookmark the official GOV.UK ETA page and share it with anyone you know who is planning a trip to the United Kingdom.

Frequently Asked Questions

Is the UK ETA app legitimate?

Yes. The official UK ETA app is published by the Home Office and is free to download from the App Store and Google Play. You only pay the £20 application fee.

How can I check whether an ETA website is legitimate?

Check the web address: the official online service is on gov.uk, and the only other official channel is the UK ETA app. GOV.UK warns that other websites may charge more than the official £20 fee and advises avoiding sites that imitate government services.

Can a travel agent apply for my ETA?

Someone else can apply on your behalf: GOV.UK says you can apply for other people in the UK ETA app if they are with you, or online if they are not. However, the Home Office does not accredit or endorse any third-party ETA service, and other websites may charge more than the official £20 fee.

Is there an “express” or “fast-track” ETA service?

No. There is no fast-track option for ETA applications. All applications go through the same process at the same speed. Any website offering “express processing” for an additional fee is misleading you. Most applicants get a decision within one working day, but it can take up to three working days.

I found a website offering ETA help for a fee. Is it legal?

While it is not technically illegal for a website to offer “assistance” with your application for a fee, such services are entirely unnecessary. The official application is straightforward and designed for travellers to complete independently. Paying for help wastes money and may expose your personal data to unknown third parties.

What if I was refused after applying through a scam site?

If a scam site did actually submit an application and it was refused, the refusal stands. There is no appeal process for ETA refusals. You would need to explore your options after an ETA refusal, which typically means applying for a Standard Visitor Visa instead.

How do I verify my ETA is genuine?

After applying through the official channel, you will receive a confirmation email from the UK Home Office. Your ETA is electronically linked to your passport – there is no physical document or sticker. Airlines and border officials can verify your ETA status directly. If you want to check your application status, see our guide on UK ETA requirements.

Key Takeaways

• The official UK ETA costs £20 – any higher price is a red flag
• Apply only through the UK ETA app or gov.uk
• Scam websites often appear at the top of Google searches as paid advertisements
• If scammed, contact your bank immediately for a chargeback and report to Report Fraud (formerly Action Fraud)
• The Home Office does not accredit or endorse any third-party ETA service
• There is no “express” or “fast-track” ETA option
• Share the official GOV.UK link with friends and family planning UK trips